Onboarded like a new hire: Raleigh’s AI help desk agent
Raleigh gave its AI help desk agent new-hire permissions and pulled it back when it overreached. The vendor’s 66 percent savings figure has no published baseline.
Government Technology
AI deployments in federal, state, and local government outside public safety.
20,000 flags, 57 citations: Dallas’s AI code cameras face a December hearing
Dallas put AI cameras on its trash trucks to flag code violations. Thousands of flags later, the council wants a hearing and the city has no return-on-investment analysis.
Read the pilot numbers twice: Nebraska’s statewide AI assistant
Nebraska took its DMV chatbot statewide on pilot numbers that don’t agree from one report to the next. It also staged the rollout. Both lessons count.